
When you outsource customer care, you are hiring a specialized team to help you achieve your goals.
At the same time, you must stay on top of the team to get the desired results.
If you don’t take charge and manage the team, you will likely not see the results you expect.
Review and manage to the daily, weekly, and monthly metric reports and dashboards.
Work with your customer support outsourcer to adjust the program as needed.
A good SOW will enable adjustments.


Your Customer Support vendor should be more than just a vendor - a strategic partnership at this level can transform your business!
Check out this blog post to learn what the right partner can do for you: http://ow.ly/kJQy30onCur




Read out the blog and get detailed analysis on difference between customer success and customer experience to understand both terms.
Customer Success Vs Customer Experience
