It turns out that your EQ (Emotional Quotient) is a greater predictor of your success as a leader than IQ (Intelligence Quotient). Unfortunately, far too many leaders in companies are conditioned to block out their emotions and focus on their rational thoughts. They do so at great risk to their leadership development.
Emerging knowledge of the brain is helping us understand its emotional nature. Your brain has a narrative network that makes up stories about people and events that are often untrue. Unfortunately, most potential leaders are unaware of these false narratives that drive their behavior because emotions are processed unconsciously. It is a leadership necessity to understand the emotional nature of the brain as a means of inspiring and influencing others.
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As a graduate student at Case Western University, Davide Cooperrider had access to study the organizational behavior at the renowned Cleveland Clinic.
What he discovered was that the hospital engaged change management consultants who were not telling the hospital what it was doing right, rather they focused on what was wrong with the processes, procedures,and practiced the hospital used in its daily routines.
Pointing out the problems did not bring the organization any closer to a valid solution.
Cooperrider decided to turn the process inside out and began observing and interviewing staff regarding what the hospital was doing right.
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