AIOps tools and solutions are rapidly being adopted by enterprises across the world. Here are 9 KPIs that can help you measure the effectiveness and impact of AIOps solutions in your company
In today’s dynamic and highly componentized IT landscape, predictive analytics offers the much-needed ability to proactively predict future outages and automate fixes before they bring down the entire infrastructure.Owing to the rapid digitization of business operations, IT teams need to constantly monitor and analyze large volumes of data, resulting in extended delays in identifying and solving issues.
On top of that, a single IT issue can trigger thousands of alerts, logs, and events, and with the ITOps team working in disconnected silos, it becomes extremely difficult to diagnose the root cause and solve issues.Predictive analytics, powered by big data, artificial intelligence (AI), and machine learning, overcomes these obstacles to improve application performance, network uptime, and IT infrastructure resiliency by predicting and mitigating outages, and reducing maintenance and operations expenditure in the process.Gartner predicts that the number of large enterprises that use artificial intelligence in IT operations to combine big data and machine learning functionality to enhance or optimize IT operations and automate processes and tasks to grow by 40% by 2023.Let’s understand how predictive analytics is transforming ITOps.Predictive Analytics: An Evolution In IT Today’s IT operations monitoring and management systems leverage predictive analytics for collecting and integrating data, normalizing it, and analyzing it in real-time.Machine learning algorithms analyze past incident data to predict and resolve potential incidents in the future.Here are some ways in which predictive analytics is transforming IT operations.1.
Dynamic Thresholding And Anomaly Detection An anomaly detection algorithm uses unsupervised machine learning to get familiar with the IT environment, recognize expected behavior, and set dynamic thresholds against vital performance metrics.Consequently, event patterns are analyzed in real-time and compared against expected behavior, and the IT team is alerted when a series of events showcase anomalous activity.Moreover, fuelled by artificial intelligence, the system also accounts for false alert suppression and seasonality, i.e.
For example, a 90% system utilization is normal during peak business hours, but indicates an issue when the same metric is hit on a Sunday morning.Anomalous group of events are helpful in –Alerting the team regarding an unplanned activity, for example a cyber attackMaking IT operations more agile by improving planning for significant events, for example, Amazon increasing capacity to ensure infrastructure and applications perform well during the ‘Big Billion Sale’.2.
Predictive Maintenance Of Application Health In Real-Time Performing application health monitoring in real-time allows ITOps teams to respond to a degradation in application health before operations come to a standstill.Available data generated by the application, including configuration data, network logs, application logs, performance logs, and error logs, is compiled.
Multivariate machine learning techniques analyze this data, across different dimensions, to learn the application’s normal behavior.As new data enters the application, the model identifies unusual patterns and sends it to the IT personnel to follow up before a business-critical outage takes place.3.
