Check out the 12 must-have features of cloud call center software that will help you prepare your business to run virtually without any friction or delays during the pandemic.
These changes have come at a time when the organization is transforming its service offering and expanding its global reach.
While our name remains the same as Contaque, we have decided to launch our new website and logo to represent correctly who Contaque is and what we bring to the cloud contact center industry.Contaque is an instantly renowned name in the industry and to continue to thrive in the cloud contact center business, we wished to elevate and modernize our brand effectively.
When creating the new website and logo, new visual effects were also added to reflect the history and capabilities of the organization.
As a nod to the organization's roots, the decision was made to make a logo and launching the new website that goes with our identity and provides the latest information to our clients.
Moving away from the traditional script font to a clean and modern font was an important decision that the organization felt to match the confidence they feel to communicate with the clients.
The new launching of the website and logo of Contaque has been designed keeping in mind the global reach of the organization.Contaque has helped thousands of clients to continue their businesses even in the COVID19 pandemic.
Learn how you can stop water pipes from making noise.
Also, you need to know how to install a water hammer arrestor.
Start reading our ultimate guides.
CENTRIX PLUS managed services include 24/7 community monitoring, schedule and put in force updates, Field support, Repair, and return cycle administration.
What is Cloud TelephonyCloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host.
Cloud Telephony can be application or web-based.Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.Benefits and Drawback of Cloud Telephony and Contact Center SolutionCost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling.
Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.
Cloud telephony vs. VoIPVirtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud.
Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony).
Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented.
Know how big brands are using call center software to centralise customer communication.
Know more about call center solution and how you can utilise for your business.
Call center software is a system that helps you manage your business phone conversation.
For more information, visit our website or contact us on 9638899885.
