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Industry Trend
Unified communication as a service market- By Component (Conferencing, Unified Messaging, Collaboration Platforms and Telephony), Organization Size (SME’s and large enterprises) and Industry Vertical (IT & telecom, BFSI, Government, Healthcare, Retail, Transportation & Logistics and others), and Region: Global Insights, Growth, Size, Comparative Analysis, Trends and Forecast, 2020 – 2027
Market Definition
UCaaS platforms provide a broad range of communication and collaboration applications and cloud-based services for enterprise communications. Primarily small-scale businesses purchase UCaaS to minimize the capital and increase productivity of business. It is convenient and lower cost outsourcing service. It provides wide range of services such as messaging tools, video conferencing tools, and supportive resources for various kinds of text and voice communications.
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Market Dynamics
The global unified communication as a service market is expected to reach at USD 48.23 billion by 2027, at a CAGR of 6.7% during the forecast period due to the increasing deployment of cloud solutions, growing BYOD trend and increasing adaption of UCaaS from large and small enterprises are some factors propelling the growth of the market. The adoption of video conferencing and video communication practices and the continued deployment of high-speed 5G data networks drive the growth of the market over the forecast period.
However, the high maintenance cost associated with UCaaS solutions and less budget of SME’s to hire this solution can acts as restraint to market growth.
As a result of COVID -19 pandemic, the global unified communication as a service market has positively impacted, owing to enterprises to adopt a hybrid business model due to work from home situation of employees.
Segmentation Analysis
The unified communication as a service market is segmented into component, organization size, industry vertical and region.
Based on component segment, the market is bifurcate as conferencing, unified messaging, collaboration platforms and telephony. The telephony and conferencing segment anticipated to the largest market share of over forecast period due to its benefits, such as security and low dependence on multiple vendors for UCaaS deployment. Increasing demand among small and medium enterprises (SMEs) as these solutions help them in smooth running their enterprise communication and increase productivity.
On the basis of industry vertical segment, the IT & telecom segment accounted for the largest market share of over forecast period due to the strong desire of various IT and telecom enterprises to roll out more effective communication among their globally spread employees. The IT and telecom industries frequently work with high-profile clients, such as government departments and federal agencies, which necessitates secure and efficient information sharing. Thus the increasing need for data security and privacy protection is driving the adoption of UCaaS solutions by IT and telecom companies.
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Regional Analysis
Geographically, the unified communication as a service market is classified into North America, Europe, Asia-Pacific, South America, and the Middle East & Africa.
North America is anticipated to witness the largest market share during forecast period which is attributed to the increasing technology adoption among enterprises for high productivity, rapid innovation and technological advancements and the presence of a large number of UCaaS vendors in the region.
Key Players
The leading players operating in the unified communication as a service market are Amazon Inc, Verizon US, CenturyLink Inc, Orange SA, StarBlue, NTT Communications, Vonage US, Avaya Inc, 8x8 Inc and LogMeIn US., DialPad and Fuze Inc.
Unified communication as a service market
Component
Conferencing,
Unified Messaging
Collaboration Platforms
Telephony
Organization Size
SME’s
Large enterprises
Industry Vertical
IT & telecom
Government
Healthcare
Retail
BFSI
Transportation & Logistics
Other
Region
North America
US
Canada
Mexico
Europe
Germany
Spain
UK
Italy
Belgium
Russia
Rest of Europe
Asia-Pacific
China
Japan
India
South Korea
Australia
New Zealand
Rest of Asia-Pacific
South America
Brazil
Argentina
Peso
Rest of South America
Middle East & Africa
GCC
South Africa
North Africa
Rest of Middle East & Africa
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Table of Content
Chapter One: Executive Summary
Chapter Two: Market Introduction
Chapter Three: Research Methodology
Chapter Four: Market Dynamics
Chapter Five: Global Unified communication as a service Market, By Type
Chapter Six: Global Unified communication as a service Market, By Revenue Source
Chapter Seven: Global Unified communication as a service Market, By Application
Chapter Eight: Global Unified communication as a service Market, By Region
Chapter Nine: Competitive Landscape
Chapter Ten: Company Profiles
Chapter Eleven: Appendix
continued…
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List of Tables
Table 1 Global Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 2 Global Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 3 Global Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 4 Global Unified Communication As A Service Market, By Region, 2017-2027 (USD Million)
Table 5 North America Unified Communication As A Service Market, By Country, 2017-2027 (USD Million)
Table 6 North America Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 7 North America Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 8 North America Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 9 US Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 10 US Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 11 US Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 12 Canada Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 13 Canada Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 14 Canada Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 15 Mexico Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 16 Mexico Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 17 Mexico Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 18 Europe Unified Communication As A Service Market, By Country, 2017-2027 (USD Million)
Table 19 Europe Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 20 Europe Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 21 Europe Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 22 Germany Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 23 Germany Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 24 Germany Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 25 UK Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 26 UK Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 27 UK Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 28 France Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 29 France Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 30 France Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 31 Italy Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 32 Italy Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 33 Italy Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 34 Spain Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 35 Spain Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 36 Spain Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 37 Rest of Europe Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 38 Rest of Europe Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 39 Rest of Europe Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 40 Asia-Pacific Unified Communication As A Service Market, By Country, 2017-2027 (USD Million)
Table 41 Asia-Pacific Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 42 Asia-Pacific Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 43 Asia-Pacific Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 44 China Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 45 China Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 46 China Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 47 India Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 48 India Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 49 India Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 50 Japan Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 51 Japan Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 52 Japan Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 53 South Korea Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 54 South Korea Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 55 South Korea Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 56 Rest of Asia-Pacific Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 57 Rest of Asia-Pacific Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 58 Rest of Asia-Pacific Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 59 Middle East and Africa Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 60 Middle East and Africa Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 61 Middle East and Africa Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
Table 62 South America Unified Communication As A Service Market, By Component, 2017-2027 (USD Million)
Table 63 South America Unified Communication As A Service Market, By Organization Size, 2017-2027 (USD Million)
Table 64 South America Unified Communication As A Service Market, By Industry Vertical, 2017-2027 (USD Million)
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