Improved efficiency
Having an AI help desk allows for up to date ticket management and fast and easy resolution to issues that don’t require a human to solve it. Such problems would be a locked email or a new person needing to gain access to certain documents.
Predictive coding
Having an AI powered help desk can provide predictive scenarios for possible events that could happen and actively adapt and change to meet the demands of the scenario.
Lack of need for a large HR team
Reducing the number of boots on the ground for employee issues can save the company a lot of money on their general and administration bottom line.
Lack of human error
By creating an AI help desk you eliminate the human error and human trial and error associated with traditional service desk transactions. With ASi the process is seamless and because it is a computer it doesn’t make many mistakes unlike a human.
Seamless company analytics
By creating an AI service desk companies can actively track and look at inefficiencies in the enterprise which management can use to help increase productivity and efficiency in the business
Data collection
By creating a computer based ticketing and service desk solution companies are able to collate much more data on the health and wellness of their enterprise and therefore make more informed choices about how to run an support their employees and therefore business
Provides greater flexibility and agility to enterprises
If a service desk is underperforming traditionally you have to exchange your people and that takes time and lots of money, with AI powered service desks you can easily train the system to respond to problems in a different way and if need be you can exchange the system much quicker and cheaper than a traditional IT service desk.
Digitizes the business
In lieu of having more people actually responding to claims by implementing an AI service desk you are digitizing your business and changing your job profile.
Allow for continuous service desk operation
In a traditional service desk it is restrained by the total number of hours that the employees work per day and so is not available at abnormal times in the day. With an AI service desk it doesn’t need to sleep or take breaks so is available to answer employee questions 24/7.
Much less threatening than a traditional service desk
Having an AI powered help desk reduces the hesitancy of employees calling or trying to access their traditional service desk. By allowing the personalization about how the employee wants to go about solving the problem it becomes much more enjoyable and seamless to solve issues arising from employees.
Click here: Automated AI service desk
This is how employees working in the financial sector can auto-resolve their issues and obtain a range of other benefits with the help of a smart ticketing system.
Irrespective of their scales of operation, it is advisable for financial institutions to implement modern service desks to boost employee productivity and engagement within the organization.AI service desk
A strategic implementation combined with appropriate data training constitutes the layers of AI-driven business automation.We, at Oodles, as an emerging Artificial Intelligence Development Company, decode business automation while highlighting key AI applications for attaining operational efficiency.
As an established Computer Vision Development Company, the Oodles’ AI team has built a CNN-based employee attendance system.
The model is integrated with a front-desk video camera that tracks employee movements with over 95% accuracy achieved.Learn more: AI Applications For Business Automation
