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Communication is essential in all phase of life, including business.
Lack of appropriate communication makes your message weakened or obscure and generates the reverse idea about you on others which can change your business very negatively.
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You can also use it to send attachments such as documents, spreadsheets or images.
It is usually less helpful if an important response is required, although a follow-up email as a written record of a phone conversation is usually desirable.
Email is usually a reliable method to ask a question or deliver a message quickly while remaining formal and keeping an accurate record.