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Unearthing the Under-Tapped Potential of CPA - Wipro

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harry
Unearthing the Under-Tapped Potential of CPA - Wipro

The steps of any rules-based, non-subjective process, IT support or back office work can be automated to eliminate human error and improve business velocity. High volume, repetitive tasks such as checking a ticket in a metro station, issuing a purchase order or creating credentials to access an online service can be automated using Robotic Process Automation (RPA). RPA conserves resources, creates scale, reduces cycle time and dramatically improves process outcomes. Given the benefits, organizations naturally gravitate towards it. But in many ways, RPA has already become yesterday’s headlines. Tomorrow belongs to Cognitive Process Automation (CPA), a technology that is garnering attention for its ability to assist very complex, and sometimes ambiguous, processes to interact flawlessly at lightning speed.

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