Contact Center Software Market Size, Share, Key Players Analysis Report and Forecast to 2028

According to IMARC Group’s latest report, titled “Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026”, the global contact center software market exhibited strong growth during 2015-2020.

It is usually available in on-premises, hosted, and cloud-based variants and is extensively used by uni- and multi-channel call centers.

Besides this, contact center software is highly cost-effective and provides improved visibility and operational control to enterprises.Request for a PDF sample of this report: https://www.imarcgroup.com/contact-center-software-market/requestsampleA significant growth of the global telecommunications industry, along with the escalating need for business process automation solutions, is currently driving the global market for contact center software.

Furthermore, various technological advancements, including the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML), etc., with contact center software, are catering to the dynamic consumer requirements.

Numerous other factors, like the growing utilization of call center services by large- and medium-sized organizations and extensive R activities are further anticipated to stimulate the market growth during the forecast period.

Looking forward, IMARC Group expects the market to grow at a CAGR of 20.3% during 2021-2026.As the novel coronavirus (COVID-19) crisis takes over the world, we are continuously tracking the changes in the markets, as well as the industry behaviors of the consumers globally and our estimates about the latest market trends and forecasts are being done after considering the impact of this pandemic.Competitive Landscape with Key Players:Aspect SoftwareAvaya Inc.Cisco Systems Inc.Enghouse Interactive Inc.Five9 Inc.GenesysInternational Business Machines CorporationNEC CorporationOracle CorporationSAP SEUnify Inc. (Atos SE).Market Segmentation:Breakup by Component:SolutionAutomatic Call Distribution (ACD)Call RecordingComputer Telephony Integration (CTI)Customer CollaborationDialerInteractive Voice Responses (IVR)OthersServiceIntegration and DeploymentSupport and MaintenanceTraining and ConsultingManaged ServicesBreakup by Deployment Mode:On-premisesCloud-basedBreakup by Enterprise Size:Large EnterpriseSmall and Medium EnterpriseBreakup by End Use:BFSIConsumer Goods and RetailGovernmentHealthcareIT and TelecomTravel and HospitalityOthersBreakup by Region:North America (United States, Canada)Europe (Germany, France, United Kingdom, Italy, Spain, Others)Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)Latin America (Brazil, Mexico, Others)Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Others)Ask Analyst for Customization and Explore full report with TOC & List of Figures: https://www.imarcgroup.com/contact-center-software-marketWe are updating our reports, If you want latest primary and secondary data (2021-2026) with Cost Module, Business Strategy, Distribution Channel, etc.

According to research report "Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026", size is expected to grow from USD 24.1 billion in 2020 to 75.5 USD billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.9% during the forecast period.

Major factors that are expected to drive the growth of the contact center software market include the rising adoption of advanced contact center technologies, need for handling contact center attrition and absenteeism, emerging role of social media in contact center operations, increasing adoption of virtual and cloud-based contact center solutions during and post-COVID-19 to achieve better business continuity, growing need for omnichannel solutions to minimize efforts in reaching end customers, continuous transitions to cloud-based contact centers, and rising demand for personalized and streamlined customer interactions to achieve high customer satisfaction.Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=257044641Browse 232 market data Tables and 52 Figures spread through 325 Pages and in-depth TOC on "Contact Center Software Market - Global Forecast to 2026"Solutions segment to hold a larger market size during the forecast periodContact center solutions include omnichannel routing, workforce engagement management, reporting and analytics, customer engagement management, and others (CTI, messaging, compliance, and data integration).

These solutions address critical contact center needs related to the management of agent performance, and inbound and outbound operations such as customer query resolution, selling and prospecting, and information delivery and customer communication management.

These digital channels can be web, social media, email, text, or phone.SMEs segment to grow at the highest CAGR during the forecast periodSMEs considered for this report are organizations with an employee size of 1–999.

Being constrained by limited budgets, small IT infrastructure, and limited staff, SMEs are looking for flexible, scalable, and cost-effective solutions.

The need for minimizing costs associated with the manual routing of calls and management of contact center processes and the requirement for the diffusion of technologies at contact centers for WFO drive the adoption of contact center solutions among SMEs.Retail and consumer goods industry vertical to grow at the highest CAGR during the forecast periodThe retail and consumer goods industry is highly customer-centric, and companies across this industry are adopting different penetration strategies and leveraging various industry-ready technologies to enhance customer experiences and improve customer retention.