Larra Smith
ISO 20000 is the generic international standard specifying IT service management requirements for establishing, implementing, Maintaining, and improving an IT Service Management System. The ISO 20000 Auditor qualification would thus ensure that the individuals have proficiency in evaluating and Auditing organizations for conformance with the standard. Qualification by this process is critical for any professional seeking a key role in investigations and improvements of the effectiveness with which IT services management practices are delivered across organizations.
- Know ISO 20000 and Its Requirements: The first step towards qualifying is essentially understanding ISO 20000. principles, and the requirements related to it. The definition of ISO 20000 presents the management and delivery of high-quality IT services. The management thus covers service design, transition, delivery, and continual improvement. This knowledge is fundamental for auditors since they must be able to judge the conformity of an organization with the prescribed processes and methodologies.
- Training Programs: To become an ITSMS auditor, a candidate is required to undergo accredited ISO 20000 Auditor Training offline or online. These courses combine theoretical and practical training. Training providers specialise in programs and courses such as ISO 20000 Foundation, Lead Auditor, and Internal Auditor certifications. These programs clarify the concept and best practices of IT service management and auditing, focusing on understanding the clauses of the standard and audit processes. The ISO 20000 Lead Auditor course is crucial for those who aim to perform audits independently or lead audit teams. This course typically covers advanced topics such as audit planning, risk management, audit scope determination, and reporting.
- Getting Real-World Experience: In addition to theory, real-world exposure is another aspect that makes one a competent auditor. Most training programs require between 2 and 5 years of experience in IT service management or auditing as a precondition for considering candidates for training. This exposure exposes one to realistic auditing techniques that can then be best applied in the field, thus making the candidates able to accurately assess an organization's SMS processes.
- Certification Examination: The candidates thereafter have to undergo a valid certification exam after completing the training program. The exam usually consists of multiple-choice questions probing the candidate's understanding of the contents of the ISO 20000 standard, auditing processes, and IT service management principles. Attaining a pass in the examination gives one an ISO 20000 Auditor certification.
- Things you need to do to keep yourself certified: Like another ISO 20000 Auditor certification, this certification requires its auditing authority to recertify after a specific period, commonly three years. To keep their certification valid, the auditors are expected to undergo a continuing professional development (CPD) scheme such as refresher courses, relevant workshops, and additional auditing experience.
All in all, the process of the ISO 20000 Auditor qualification is a structured approach that requires comprehensive training, practical experience, and continuous professional development. This ensures that they are fully equipped to judge an organization's internal IT service management system, which ultimately helps in improving the service delivery and overall performance of businesses.
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Larra Smith
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