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The Postal Services Market will grow at highest pace owing to digitization

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Kajal Patil
The Postal Services Market will grow at highest pace owing to digitization

Postal services include all activities related to collection, acceptance, sorting, transportation, and delivery of letters, printed materials, and goods for delivery. Postal services play a vital role in facilitating communication and trade between customers and businesses within and across countries. Technological advancements such as digitization of mail and internet-based services are streamlining postal operations, making them more cost-effective and efficient.

The postal services market is estimated to be valued at USD 249.37 Bn in 2024 and is expected to reach USD 275.50 Bn by 2031. It is projected to grow at a compound annual growth rate (CAGR) of 1.43% from 2024 to 2031.

Key Takeaways Key players operating in the postal services are Deutsche Post DHL Group, United Parcel Service, FedEx Corporation, Japan Post Holdings Co Ltd, and Poste Italiane SpA. Deutsche Post DHL Group holds the largest market share due to its extensive global network and integrated solutions offering.Growing e-commerce activities are majorly driving the Postal Services Market Demand for postal services. Cross-border online shopping has increased manifold over the past decade which is expected to propel the growth of the market. Technological developments such as tracking systems, automated parcel sorting, handheld devices etc. have helped postal operators enhance operational efficiencies

.Market TrendsCustomized Solutions - Postal operators are focusing on providing customized delivery and shipping solutions tailored to the needs of different customer segments such as individuals, SMEs, and large enterprises. This helps improve customer retention and gain new customers. Digitization - Widespread adoption of digital technologies is reshaping postal operations. Initiatives around contactless delivery, digital identity verification, and integrated logistics platforms are changing customer experience and making operations more streamlined.

Market Opportunities Last Mile Delivery - Expanding into last-mile delivery solutions for bundled e-commerce orders presents lucrative opportunities for postal operators. This will help them tap into the booming e-commerce industry. Parcel Lockers - Installing Smart parcel lockers in residential and commercial areas can provide 24/7 accessibility for customers and reduce the carbon footprint of multiple delivery attempts. This is an opportunity for postal operators to enhance customer satisfaction.The ongoing COVID-19 pandemic has severely impacted the postal services market across various regions. Due to nationwide lockdowns, movement restrictions and social distancing norms imposed globally, volumes handled by postal operators dipped sharply during the initial months of 2020.

Business mail volumes especially were affected badly as large corporates restricted non-essential mailings and cut down on direct mail advertising campaigns due to the economic slowdown. This had a telling effect on the overall revenues of postal service providers during this period. However, as the pandemic pushed more communication and commerce online, e-commerce activities gained significant traction. This led to a surge in parcel volumes handled by couriers, express and postal operators as consumers increasingly opted for doorstep delivery of goods. While Business-to-Business parcel volumes were impacted, the spike in Business-to-Consumer parcel shipments enabled postal companies to partially offset declines in other segments. Nonetheless, the unprecedented challenges brought about by the pandemic are likely to continue affecting the postal services market for some time. Maintaining business continuity while ensuring safety of employees and customers remains a top priority.In terms of regional markets, the Asia Pacific region accounts for the largest share of the global postal services market in terms of revenue. This can be attributed to high populations, rising e-commerce activities and presence of major international parcel operators in the region. Particularly countries like China, India and Japan contribute significantly to the overall APAC postal industry. On the other hand, the Central and Eastern European region is projected to grow at the fastest rate during the forecast period. Increasing digitalization and adoption of parcel lockers for contactless deliveries are some of the key drivers expected to fuel demand from this region.

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 About Author:

Ravina Pandya, Content Writer, has a strong foothold in the market research industry. She specializes in writing well-researched articles from different industries, including food and beverages, information and technology, healthcare, chemical and materials, etc. (https://www.linkedin.com/in/ravina-pandya-1a3984191)

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