WhatsApp Automation Tools: 24 Powerful Ways to Transform Your Business

Earlier emails and phone communication were the only messaging platforms available for communication. But today, WhatsApp has become the globally available best messaging platform with ever rising followers’ day by day. It is well-liked and successful marketing medium so far. And that’s where WhatsApp marketing tools and WhatsApp automation tools arises with their importance.

WhatsApp message transition(send/receive) has touched almost 100 billion per day. It is but obvious to know why so many marketers still use WhatsApp, and that number is rising daily. All the customers are there, after all.

WhatsApp automation tools is the most effective method of using WhatsApp for marketing. It goes without saying that this marketing strategy has a remarkable success rate. And many companies are using their WhatsApp marketing strategies to get great outcomes with cost-effectiveness.

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What is WhatsApp Automation?

WhatsApp automation is the practice of simplifying and improving communication processes via automated tools and systems.

This can include automating processes like- instant messaging, sending customized messages, and handling the customer interactions in a way that scales up the user experience.

The automation process of various operations and communication messages within the WhatsApp Business platform is known to be WhatsApp Business automation.

A customizable version of WhatsApp called WhatsApp Business API, was created to help businesses for more effective communication with their customers.

Businesses can improve customer experiences, making operations simple, and time saving by using automation technologies and methodologies.

How Does WhatsApp Automation work?

Let us discuss here in how many ways businesses can leverage WhatsApp Automation.

It’s a way of transformation for doing business for them.

But first, it’s tough to comprehend how APIs (Application Programming Interfaces) play a part in WhatsApp automation. Your business can interface its software or existing systems with the WhatsApp platform using an API.

These APIs give developers the capability to make unique solutions for automating WhatsApp conversations in certain or all the ways listed below:

Chatbots

In WhatsApp automation, chatbots are important. These robotic conversation agents are capable of handling and replying to user orders and queries.

Chatbots can instantly deliver pre-defined and/or AI-generated replies to customers over WhatsApp with the use of machine learning algorithms and NLP (Natural Language Processing).

Personalization

Your business may personalize its connections with customers because of WhatsApp automation. Businesses can deliver customized communications. This gives their customers a more engaging and customized experience by use of customer data with the help of sales engagement tools.

Automated workflow

With WhatsApp Automation, your business can establish workflows on WhatsApp to automate operations and processes.

This entails creating rules and triggers, those launch automated operations in response to user interactions or other predetermined circumstances.

To send order confirmations or appointment reminders automatically to customers, for example, an automated workflow can be developed.

Updates and notifications

Your business can notify clients regarding updates and notifications automatically by using WhatsApp.

These could consist of critical notifications, event reminders, and order or delivery status updates about the orders. You will be able to update your customers in real-time as per your selection in the same.

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How Can WhatsApp Automation Benefit your Business?

WhatsApp Automation enables your business to save time, money, efforts while making timely and strong interactions that really improves customer satisfaction and fuel up business growth.

Automated and personalized messages

Your business can deploy automated communications to be delivered to customers at predetermined intervals or in reply to predetermined triggers. You can automate the delivery of WhatsApp messages to your clients and personalizing the templates with WebMaxy to push them towards making a decent first impression.

Greetings, delivery updates, appointment reminders, order confirmations and other notes can be included in these messages.

Organizations can still send timely information without taking any human help and give prompt replies with the help of WhatsApp Marketing automation.

This is the wonder of WhatsApp Automation for marketing.

Immediate replies

Predefined short answers to FAQs (frequently asked questions) may be created in WhatsApp Business. Your business may answer quickly to regular inquiries. This is entire saving of redundant task like same message typing on the WhatsApp chat. Reply times can be greatly dropped down and customer satisfaction improved a lot with prompt responses.

Chatbots

Your business can handle multiple types of client interactions automatically by integrating these chatbots into WhatsApp Business.

Chatbots can be trained to comprehend and address customer inquiries, offer product details, support with order tracking, and even process transactions.

They offer personalized and interactive interactions while handling many conversations at once, imitating human-like discussions.

CRM integration

Your business’s CRM can be easily integrated with the WhatsApp Business for automation. This will improve the customer relationship effectively.

With the support of this kind of integration, organizations may keep a complete track record of client contacts, offer customized experiences based on the information acquired and monitor consumer preferences and behaviour.

Alerts and updates

With WhatsApp Automation tool, your business may automatically notify and alert their customers about remarkable developments, updates and reminders.

Businesses can notify customers about the new product introductions, or alterations to their hours of operation. These automated alerts keep customers informed and impress sales prospects.

Order management

Processes for management of orders can be simplified with automation in WhatsApp Business.

You may automate multiple steps in the order fulfilment process, from accepting orders to issue order confirmations, controlling shipments status, and collecting customer review.

Woth the help of WhatsApp automation, efficiency is raised, errors are declined, and customer satisfaction is boosted.

Cost-effectivity

Using bulk WhatsApp marketing software, which is much more cost-effective than other marketing strategies. You are free to scatter out the necessary information about your products and services for very less amount of money.

By cutting down labour costs, removing manual work, and time saving, WhatsApp automation software may be cost-effective. It boosts efficiency by declining human mistakes and allows handling a mega volume of messages without the need for extra manpower.

Also, it removes the need for physical / real infrastructure while improving customer happiness and long run association via quick and attentive service, eventually maximizing resource use and raising productivity.

Business use cases of WhatsApp automation

After knowing the prospective benefits of WhatsApp automation, it is interesting and important to know how it is going to be effective in every area of different kind of businesses.

Let us refer some exciting examples of how WhatsApp automation can make a substantial impact on some areas of certain businesses.

Effective marketing and sales campaigns

WhatsApp transcends its role as a messaging app, acting as a dynamic marketing tool.

Chatbots can manage lead qualification, appointment scheduling, and even sales closures, making your process in sales seamless and more powerful.

Automated customer support solutions

WhatsApp automation has the magnitude to transform your approach to customer support. With chatbots, you can instantly address common/basic questions, offer 24/7 support, and make your human agents free to handle more deep and complex issues.

Simplified appointment scheduling

Forget the to and fro in scheduling appointments. With WhatsApp automation, customers can easily book their appointments right within the app.

This not only eases scheduling but also reduces no-shows and boosts overall management.

Real-time order tracking and confirmation

WhatsApp automation does order confirmations and tracking updates within WhatsApp environment. Customers may receive real-time information about their orders, from order placement to order delivery, improving transparency and trust building.

Efficient feedback and survey collection

You can use WhatsApp to send automated surveys or ask for feedback. This creates it easy for customers to share their opinions, which can help you sharpen your products and services for a best customer experience.

Improved internal communication tools

WhatsApp is also helpful it can also boost how your team interacts internally. One can use WhatsApp automation for sending announcements, reminders, and sharing documents, making internal workflows more efficient.

Lead generation and management automation

Connect WhatsApp with your B2B lead generation tools for easy capture and manage leads.

Automated chatbots can qualify prospects and establish follow-ups, saving you time and improving your lead management.

Automated loyalty program management

Automate your loyalty programs via WhatsApp. Send personalized offers, rewards, and updates to keep your loyal customers engaged and coming back for more.

Ecommerce process automation

For ecommerce businesses, WhatsApp integration makes the customer journey smooth. You can automate entire system from order confirmations and shipping updates to returns management, giving your customers a comfortable shopping experience.

Now, let’s walk into the main zone!

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Best WhatsApp Automation Tools That you Can Use

Here is a list of the most popular WhatsApp automation tools that you can utilize to grow your company.

Continue exploring to find out more about these solutions and explore the finest WhatsApp automation tool on the market to help your business convert more customers and hit goals with the help of WhatsApp marketing messages.

Is a one-stop shop for all WhatsApp marketing initiatives that genuinely aids companies in standing out from the crowd.

Utilize WhatsApp’s cloud-based capabilities to automate, schedule, and send customized 1:1 and group WhatsApp messages for marketing, sales, and support, all from a single, user-friendly platform.

1. WebMaxy

WebMaxy is a leading WhatsApp Commerce platform. You can transform how you connect with customers using WhatsApp Automation via WebMaxy.

Develop event-triggered processes on WhatsApp Business to improve individual interactions and generate valuable prospects for your company.

Fulfil your organization’s needs with WebMaxy’s ready-made, customized templates. Construct interactive communication flows using a simple drag-and-drop function.

Simplify your customer service process with WhatsApp via WebMaxy.

Handle numerous conversations powerfully by employing auto responses to frequently asked questions, thus declining customer wait times.

You can reply instantly to customer inquiries with automated replies. You can offer ease and comfortable communication to your customer by allowing your business with the use of list messages.

Key features:

• All-in-one WhatsApp engagement platform.
• WhatsApp commerce enablement.
• WhatsApp campaign management.
• Access to WhatsApp Business API.
• WhatsApp automation capabilities.
• Creation of WhatsApp eCommerce stores and WhatsApp Catalogues.
• Deployment of chatbots for customer interaction.
• Enhanced customer support via agent dashboards.
• Personalized WhatsApp campaigns to improve sales.
• Automated workflows for repetitive tasks.

Pros:

• Serve customers 24/7.
• Boost business operations by automating routine tasks.
• Engage customers even when unavailable.

Cons:

• Based on the information available, no specific cons were found on the website.

Pricing

WebMaxy offers different pricing plans for its various products.

• Growth – ₹1,800/month (No hidden fees / Billed Quarterly)
• Advanced – ₹2,880/month (No hidden fees / Billed Quarterly)

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2. Wati.io

Wati is owned by Clair.AI, a WhatsApp Business Solutions Provider (BSP) and customer care automation solution.

Customers can apply via this platform for the WhatsApp Business API, and they offer customer assistance with their shared inbox tool and WhatsApp automation.

To automate customer replies and setup conversation flows, it also offers a no-code chatbot builder.

If you only need to answer on WhatsApp to customers (consumers), Wati is an outstanding customer service tool, as it is designed for businesses of all sizes.

Key features

• Bulk message sender.
• Many additional integrations.
• Marketing and customer support capabilities.
• Broadcasts for promotional purpose.

Pros

• Pricing / per conversation, not as per message.
• Instant autoreplies.
• Popular platform and highly rated.

Cons

• Depending on consumption, there may be certain additional charges.
• It can easily get pricey.
• Initial navigation may be difficult.

Pricing

• Growth: ₹1,999 per month.
• Pro: ₹4,999 per month.
• Business: ₹13,499 per month.

Read More: Wati Alternative

3. QuickReply

QuickReply is another best WhatsApp automation tools.

With the help of QuickReply, an all-in-one eCommerce business solution, eCommerce businesses can control their marketing and client relations for sales engagement on their websites, Facebook Messenger, and WhatsApp.

For managing client communications across websites, WhatsApp, Facebook, Twitter, Instagram, SMS, and other platforms. This platform also offers a single, shared inbox.

Your WhatsApp Marketing campaign might benefit from the bulk message sender by allowing you to expand your marketing work to various platforms and applications.

Key features

• Bulk message sender facility.
• More additional integrations.
• Live chat facility.
• Broadcasts promotion.
• Conversion analytics.

Pros

• Free demo.
• Immediate autoreplies.
• Famous and highly rated.

Cons

• Depending on usage, there may attract certain additional charges.
• It can be more costly.
• Difficult initially for browsing.

Pricing

• Starter: $35 per month.
• Standard: $89 per month.
• Plus: $178 per month.

4. WappBlaster

One of the best official WhatsApp marketing programs now accessible is WappBlaster. It enables you to communicate with your contact list in bulk using an infinite number of various methods.

It inspires a user-friendly layout focusing on customer-centric selling and distinct features for powerful marketing.

Also, some of its basic attributes are the ability to create reports, support for many languages, and an anti-blocking algorithm for bulk communications.

Key features

• Live chat facility.
• Autoresponder facility.
• Bulk message sender.
• Monitoring campaign analytics.
• Many storages for contacts.

Pros

• Multi-lingual support.
• Unlimited Messaging.
• Popular and highly rated.
• Substantial integrations.

Cons

• No free / demo versions.
• Initial navigation can be difficult.

Pricing

• Monthly: ₹220 per month.
• Advanced: ₹2,400 per year.

5. WaMessages

You can interact with many WhatsApp contacts at once using WAMessages, that is another one like the best WhatsApp automation tools & a cloud-based application.

You can either manually enter contacts into WAMessages or upload a CSV file for contacts to be added. Before sending your messages, you have the option to add media attachments and customize them.

‍Plus, to accelerate the procedure, you can send messages to contacts without saving. You can get a diagnostic report, when using this software to know what is working and isn’t working.

Key features

• Bulk message sending facility.
• Monitoring facility for campaign analytics.
• Multiple storages of contact.
• Contacts can be easily imported.

Pros

• Active Customer support.
• Easy to use.
• A free demo is possible.
• Famous and high rating
• Installation without any Application.

Cons

• Pricing is available on request.
• Less features than other tools.
• It can be difficult at start to browse.

Pricing

• Personal: ₹699 per month for 1 user.
• Team: ₹1,799 per month for 3 users.
• Business: ₹2,199 per month 5 users.

6. Vepaar

The official WhatsApp Marketing tool Vepaar, known as WhatHash, was created and produced in India.

It is a full-fledged one of the WhatsApp Business tools for online applications that has cutting-edge WhatsApp CRM integration features and is helpful for companies that are going for process automations.

A quick and easy-to-integrate WhatsApp Business Account is all you need to improve leads and reply to inquiries from current clients. The software, which allows media storage, chatting, and speedy replies, fast and free.

The program can be useful to develop business websites, online shops, surveys, reports, and dashboards.

Key features

• Bulk message sender.
• Extensive additional integrations.
• Quick replies can be personalized.
• Ticket management.

Pros

• Customer support is very active.
• Support for multi-language.
• Easy to use.
• Well-known and highly rated.
• Free version.

Cons

• It can easily get costlier.
• Fewer features as compared to the other tools.

Pricing

• Free demo version.
• Pro: $11 per month.
• Premium: $16 per month.

7. AiSensy

For companies of all sizes, AiSensy provides a marketing and customer service platform built on WhatsApp’s official API.

By using the official WhatsApp API, you may design chatbots, send promotional WhatsApp marketing messages, and apply the multi-agent shared inbox to connect with team members to improve sales efficiency.

‍Also, AiSensy enables automated message delivery and send advertising offers for all users. Additionally, it enables customer service to set up AI chatbots and make multi-agent live chat available 24/7.

Key features

• Bulk message sender facility.
• Broadcasting facility advertising is accessible to all contacts.
• Integrations to automate the messaging distribution.
• Live chat with various agents for customer care.
• AI chatbot.

Pros

• Customer support is very active.
• Support for multi-language.
• Easy to use.
• Popular and high ratings.
• Free version.

Cons

• Prices can change depending on the region.
• Fewer features than other tools.

Pricing

• Free Trial: 14 days.
• Basic: $20 per month.
• Pro: $45 per month.
• Enterprise: Requesting their sales team.

Read More: AiSensy Alternatives

8. Interakt

One of the low-cost official WhatsApp Business Solution Providers on the list is Interakt. It provides a shared WhatsApp inbox so that your complete staff may sign in and help with customer service.

Users of your admin dashboard can also get effective contact management and automated order alerts.

Using Interakt,supported by the official API of WhatsApp, you can send bulk WhatsApp marketing messages. Additionally, it offers one of the most reasonable entry accesses for using the Interakt, supported by the official API, you can send bulk WhatsApp messages.

Additionally, it offers one of the most reasonable entry points for using the WhatsApp API.

Key features

• Bulk message sender.
• Advertising Campaigns facility.
• Integrations for the distribution of messages automation.
• AI chatbot.

Pros

• Customer support is very active.
• Easy to use.
• Well-known and highly rated.
• Free version.

Cons

• Price can change and variable by the usage.
• Needs a little learning.
• Fewer features than other tools.

Pricing

• Free Trial: 14 days available.
• Growth: ₹2,499 per month.
• Advanced: ₹3,499 per month.
• Enterprise: On request

Read More: Interakt Alternatives

9. BusinessOnBot

With the help of the marketing solution BusinessOnBot, you can manage all your marketing activity on WhatsApp with the use of chatbots, automated sequences, and bulk messages for sales automation.

‍This Indian firm, supported by Y Combinator, allows you to advertise to your clients, automate chatbot communications, and market your goods and services using this mass WhatsApp sender and the official API.

Key features

• Bulk message sender.
• Campaigns for advertising available.
• Integrations to automate the distribution of messages.
• AI chatbot facility.
• WhatsApp retargeting campaigns available.

Pros

• Customer support is very active.
• Robust chat capabilities.
• Support of various languages.
• Analytics tracking.

Cons

• Complex to use.
• Less features than other tools.

Pricing

• Starter: ₹6,100 per month.
• Pro: ₹12,000 per month.
• Business: ₹25,000 per month.

Read More: BusinessOnBot Alternatives

10. Rapid Planner

Small to medium-sized companies looking to boost their customer outreach might find Rapid Planner a precious tool. This mobile marketing app uses WhatsApp to efficient sending of bulk messages. It is compatible with both Android and iOS devices. Also, Rapid Planner stands out for its straight and easy-to-navigate interface, making it a truly accessible and free WhatsApp Marketing option.

By enabling direct customer interaction, it supports businesses in cultivating a dependable brand identity.

Key features

• Bulk message sender.
• Campaigns for advertising.
• User-friendly interface.
• Mobile application.
• WhatsApp marketing.

Pros

• Customer support is very active.
• Clean UI.
• Demo is free.
• Easy bulk messaging.

Cons

• Only available for mobile devices.
• Pricing is not listed.
• Fewer features than other tools.

Pricing

• Free demo.
• Pricing on request.

11. Mazzapper

Mazzapper is one of the best WhatsApp automation tools which is crafted for small businesses those wish to interact personally and informally with their customers and prospects to improve sales engagement activities. You can send messages up to 150 contacts in every 10 minutes and contact up to 500 new people every day.

Also, on the contrary to what other WhatsApp bulk senders advise, you need not to purchase a “burner” SIM card to develop a temporary WhatsApp account.

Your own WhatsApp account won’t be suspended if you use Mazzapper with it. Your message won’t be flagged as spam if you just copy and paste the names of your intended recipients into a message template before sending the message utilizing their unique “One-by-one” tool.

Key features

• Bulk message sender.
• Campaigns for advertising.
• Personalized messages.
• Mobile application.
• One by one feature.

Pros

• Customer support is very active.
• Support for multi-language.
• Personalized messages.
• Automated number removal facility.

Cons

• No automation capabilities.
• Fewer features than other tools.

Pricing

• Free Trial: 10 numbers.
• One-time use: $4.99
• Monthly: $9.99 per month.
• Yearly: $35 per year.

12. Gallabox

To help businesses in generating more leads and revenue, Gallabox uses chatbots, WhatsApp Business APIs, and multiple-agent shared inboxes.

You can use this app to send WhatsApp marketing messages to current and future consumers by using the official API.

‍The pricing of the Growth plan, which is best for small enterprises, is reasonable given the features it offers.

Additionally, scalability plans are a good option for companies with a workforce of two or more and who required sophisticated conversational flow.

Key features

• Bulk message sender.
• Campaigns for advertising.
• Personalized messages.
• Chatbots.
• Automated messages.

Pros

• Customer support is very active.
• Support for multi-language.
• Well-priced.
• Automated messages.

Cons

• It can be expensive.
• Fewer features than other tools.

Pricing

• Growth: ₹2,399 per month.
• Scale: ₹4,799 per month.
• Pro: ₹7,999 per month.

Read More: Gallabox Alternatives

13. Brevo

One of the most reliable WhatsApp marketing solutions available is Brevo.

Delivering the right message consistently at the appropriate time and location while boosting client engagement with the best practices of sales engagement by WhatsApp marketing will keep your audience’s interest intact as it grows.

‍Brevo also allows you to collide your WhatsApp marketing efforts with email marketing, SMS marketing, and online chat assistance.

Key features

• Bulk message sender facility.
• Campaigns for advertising available.
• Personalized messages.
• Single inbox feature available.
• CRM tracking.

Pros

• Customer support is very active.
• CRM tracking ability.
• Single inbox.

Cons

• It can be expensive.
• Fewer features than other tools.

Pricing

• Free plan available with limited features.
• Starter: ₹625 per month.
• Business: ₹1,345 per month.
• Enterprise: Request Brevo’s sales team.

14. Waam-it

A free automatic WhatsApp marketing tool called Waam-it sender allows customers to send an unlimited number of customized messages to any number.

Use the options of the software to add details to the messages, like greetings, phone numbers, names, or other information.

‍Waam-it Sender can send up to 5,000 free text messages per hour globally and supports all WhatsApp languages.

Businesses utilizing WhatsApp for marketing can interact with their potential clients and reply to leads or service requests immediately.

Key features

• Bulk message sender facility.
• Campaigns for advertising facility.
• Personalized messages.
• Unlimited messages facility.
• Messages can be scheduled.

Pros

• Available on all devices.
• Unlimited messages.
• Messages can be sent on a schedule.
• Duplicated numbers can be removed.

Cons

• It will be expensive.
• No free version.
• Fewer features than other tools.

Pricing

• Basic: ₹28,584 per year.
• Pro: ₹35,784 per year.

15. Whappend

Whappend is a WhatsApp marketing tool and application created especially for companies. The program helps to improve relationship selling.

This WhatsApp Automation tool can be used by businesses for several activities, like marketing, promoting their goods and services, and running sales promotions.

‍Through bulk messaging features, Whappend’s free WhatsApp marketing software helps marketing teams automatically raising brand recognition for their goods or services.

Key features

• Bulk message sender.
• Campaigns can be created.
• Anti-spammer facility.
• Replies are generated from the system.

Pros

• Anti-spamming features.
• Customer support is always available.
• Multimedia support available.
• Replies are generated from the system.

Cons

• It can be expensive.
• No free version.
• Requires high-speed internet.
• Tough to navigate.

Pricing

• Pricing is based on your specified requirements.

16. Enjay

Enjay is a free solution for bulk WhatsApp marketing. It assists you in improving client interactions and boosting sales.

This program is not an automated tool. It should be emphasized. Instead, to achieve the bigger results and avoid breaking WhatsApp’s terms of service, the Enjay software uses the API function.

‍Key features

• Bulk message sender facility.
• A Google sheet template is provided to import the required contacts for bulk texting.
• Messages may be customized according to your needs.
• Compatible with both Android and iOS devices.

Pros

• Has great instructions for individuals with little experience.
• Customer support is always available.
• A user-friendly interface.
• Absolutely free.

Cons

• You can only send text messages with it.
• No message automation.
• Less dynamic than other tools.

Pricing

• Free.

17. WaSender

Some Indian coders created WASender, a WhatsApp marketing solution enabling customers to automate client outreach and send mass messages. For business owners, the program acts as a WhatsApp accessibility and automation tool.

Also, among other capabilities, WASender can filter WhatsApp numbers, collect contact information, and deliver numerous queued messages. All document formats that the WhatsApp business platform offers are supported by the app.

Additionally, WASender gives business owners the ability to design a uni- and bi-directional messaging system, allowing them to transmit messages as powerful as possible.

The software allows users to quickly add personalized names and honours when sending bulk communications. The program for sending bulk WhatsApp messages can also read phone numbers right from an Excel sheet.

Key features

• WhatsApp marketing.
• Multimedia capabilities.
• Multiple contacts can be sent broadcast messages with one click.
• Import Excel/CSV facility.
• Multiple contact storage.

Pros

• Customer support is always available.
• Detailed report facility.
• A user-friendly interface.
• Extra privacy features are available.
• Absolutely free.

Cons

• Not popular and reviewed.
• Has fewer features than other tools.
• Less dynamic than other tools.

Pricing

• Free.
• Pro: $19 per month.

18. TimelinesAI

TimelinesAI is your ready solution for automating WhatsApp and making your business run smooth.

With AI-powered features, you can easily handle frequent tasks like sending reminders, follow-ups, and sending updates. You can have more time to focus on what really matters the most prior.

Also, the platform gives you entire insights into customer behaviour, so you can create smart decisions and boost up your communication.

Whether you’re trying to simplify your work or build better relationships with your customers, TimelinesAI addresses it all.

Key features

• Set up pre-built sequences for routine interactions.
• Engage customers with smart, AI-driven conversations.
• Send personalized messages based on their preferences.
• Automatically grab and qualify leads.
• Easily integration facility with your existing software.

Pros

• Offers WhatsApp shared inbox.
• Scaled customer experience.
• Get data-driven insights.
• A free trial is available.

Cons

• Steep learning curve.
• Limited customization.
• Spam sensitive.

Pricing

• CRM integration: $20 per year.
• Shared inbox: $32 per year.
• Mass messaging & automation: $48 per year.
• Business: Request Timelines AI team.

19. RapBooster

RapBooster is another WhatsApp automation tool crafted to make managing business tasks easier and more efficient.

It helps businesses like yours automate time-consuming tasks- sending out bulk messages, scheduling appointments, and replying to customer inquiries, all without needing constant manual involvement.

By using RapBooster, you can save much time and resources, enabling your team to focus on more strategic activities instead of getting busier with routine tasks.

Key features

• The process automation of sending bulk messages to customers or leads.
• Easy schedule and manage appointments with clients automatically.
• Set autoreplies for frequently asked customer questions.
• Efficiently organize and manage your customer contact details.

Pros

• Time Saving & efforts worth.
• Get customized messages and recommendations.
• Simplifies communication.
• Round the clock – support.

Cons

• Requires initial setup to configure.
• Restricted customization.
• Dependency on WhatsApp API.
• Can be costly for large businesses.

Pricing

• Pricing available upon request

20. SMS.com.my

If you’re looking to tap into WhatsApp for your business in Malaysia, SMS.com.my offers an efficient software solution to simplify your marketing and communication efforts.

It is more than just sending the messages, you can easily broadcast to large groups, organize your customer database, and track engagement to see how well your campaigns are performing.

SMS.com.my gives you insights into how your messages are doing, helping you fine-tune your strategy.

Key features

• Facilitate better collaboration within your team via team inboxes.
• Automate routine conversations and saving time with the use of chatbots.
• Integrate with other apps for a more in detail solution.
• Reach large audiences smoothly with bulk broadcasting.
• Organize and manage customer contact information efficiently.
• Monitor and assess campaign effectiveness with user engagement tracking.

Pros

• User-friendly interface.
• Substantial feature set.
• Strong analytics tools.
• Team collaboration features.
• Scalable for growing businesses.

Cons

• Limited customization options.
• Steeper pricing for advanced features.
• Limited integration options.

Pricing

• Smallbiz: RM 255 per month.
• Pro: RM 798 per month.
• Agency: RM 1988 per month.
• SMS Gateway: $RM0.09 per credit.

21. Growby

Growby is a strong marketing automation platform focused on WhatsApp marketing. It’s designed to support businesses of all sizes enhance their communication and engagement via this popular messaging app.

A standout feature of Growby is its WhatsApp automation. It allows you to automate a range of tasks, from sending bulk messages and scheduling campaigns, create chatbots etc. This not only simplifies your operations but also makes sure your messages are consistent and timely.

Features

• Contact management for organizing, maintaining customer information.
• Message templates for consistent and efficient communication.
• Analytics to monitor and evaluate your WhatsApp marketing performance.
• Offers WhatsApp marketing software.
• Includes a WhatsApp chatbot flow builder.

Pros

• Automation of repetitive tasks to save time.
• Simplify communication for improved efficiency.
• Create personalized interactions to boost engagement.
• Reach a wider audience cost-effectively.

Cons

• The learning curve is needed for mastering features.
• Less customization with some templates.
• Dependence on WhatsApp’s stability.
• Pricing may not suit small businesses.

Pricing

• Basic: $109 per year.
• Standard: $129 per year.
• Professional: $189 per year.
• Enterprise: $279 per year.

22. DelightChat

DelightChat is an entire WhatsApp marketing and automation software built to help you automate your WhatsApp conversations and collect feedback from customers regarding their experiences.

With DelightChat, you can develop intelligent follow-ups to engage customers throughout the stages of the sales journey without a need of much manual effort.

DelightChat comes with multiple channels apart from WhatsApp to allow you to connect with customers across their favourite channels.

Plus, the shared team inbox makes it so that your sales and support teammates can be on the same page by adding the right members and comments to the incoming messages for simplified responses.

Features

• Omnichannel customer engagement.
• In-built chatbot and workflow builder facilities.
• Remove redundant tasks with self-serving widgets.
• Secured integrations with payment gateways.

Pros

• Common platform for managing conversations.
• Enhance team productivity and efficiency.
• Intuitive UI
• Supports integrations with e-commerce platforms for powerful management.

Cons

• Missing advanced marketing capabilities.
• Basic chatbot functionality.

Pricing

• Startup: $49/month
• Scale: $99/month
• Growth: $299/month

23. Gupshup

Gupshup is a dynamic WhatsApp Business API provider and automation platform emphasizing on allowing you to interact with customers across various channels with WhatsApp. It includes smart chatbots to forward tedious inquiries to your support team and set them up for success. Also, in handling tickets in a personalized way seamlessly.

On top of customer support tasks, you can design customized bots to effectively onboard new signups by coordinating with customer details within the CRM and giving all the required data. The bot will automatically send messages to the predetermined channel to bring customers up to speed about your platform.

Features

• Allows you to access the marketing function of the WhatsApp Business API.
• You can automate your conversions with scheduled WhatsApp messages.
• Conversational AI engine to offer support across various industries and languages.
• Centralised -one platform to manage your multichannel engagement.

Pros

• User-friendly interface to make it easy for initial users.
• A trustworthy solution.
• Excellent support team.

Cons

• Limited contact management features.
• Analytics and reporting can be better.

Pricing

• Contact sales for pricing information.

24. Landbot

Landbot, as implied by the name, is a WhatsApp chatbot builder that lets you build conversational bots, promotional workflows to interact with current customers while also interacting with new ones for more conversions.

Apart from replying to existing customers, Landbot’s automation builder enables you to run WhatsApp marketing initiatives to grow previous untapped marketing and build a brand presence for your business by use of WhatsApp. With its highly personalized messages full of images and rich content, you can increase your customer engagement to an entire new level.

Features

• Offers a no-code chatbot builder for easy deployment.
• You can create chatbots for traditional channels like your website cross-channel engagement.
• AI assistant feature to schedule your appointments.
• Integration facility available with many third-party applications for simplified operations.

Pros

• User-friendly platform requiring less coding knowledge.
• Comes with auto-assign features to forward chats to human agents when required.
• This platform supports multimedia messages to better engagement with your customers.
• It has a wide range of integrations.

Cons

• Advanced WhatsApp automation features are not there.
• This tool Can become expensive for enterprises because of a high per-seat cost.
• Lack of modern marketing capabilities.

Pricing

• Sandbox: Always Free
• Starter: €32/month
• WhatsApp Pro: €160/month
• Business: Starting at €400/month

Use WhatsApp Automation and Improve your Business Growth

You can communicate with and engage with clients outside of your company website using WhatsApp. Provided that millions of people use WhatsApp every day as a messaging service platform. It continuous ranks as one of the great marketing tools.

However, due to restrictions on promotional messages, less automation possibilities, and other issues, scaling up WhatsApp marketing can be tough.

To effectively use WhatsApp as a promotional tool, you must be able to eradicate the constraints related with doing so on a large scale.

WhatsApp automation solutions can help you with this.

After realizing WhatsApp’s enormous potential, a lot of businesses have already started using it. Utilize the above-mentioned top WhatsApp marketing tools to your advantage and make the most of them for your company by simplifying your sales process.

And you would need a WhatsApp automation platform to make the most of WhatsApp’s outreach capabilities. WebMaxy is one such platform that allows you to automate your WhatsApp messages and ensure that you always stay connected with your audience.

For more WhatsApp Automation queries and project requirements, you can mail us at info@webmaxy.co.

Get started with WebMaxy and see for yourself. You won’t regret it!

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